Toyota Australia Recalls Hilux Vehicles Due to License Plate Bracket

Toyota Australia has today announced that it will initiate a recall involving HiLux vehicles produced between June 2015 - September 2021 (inclusive). In the Australian market, there is a total of 156,838 vehicles within the affected vehicle range that may be fitted with a Toyota Genuine License Plate Bracket (LPB).

On certain Toyota HiLux vehicles equipped with a genuine LPB, due to insufficient stiffness of the LPB, there is a possibility that when the vehicle is being driven on rough or corrugated roads the LPB could be damaged as a result of the vibrations. In this condition, the LPB may fracture, causing the Licence Plate lamp wiring to become damaged, resulting in loss of Licence Plate illumination. In the worst case, the Licence Plate may dislodge resulting in an increase to the risk of injury to other road users.

For all involved vehicles, Toyota Dealers will inspect and, if necessary, replace the LPB and tray bracket free of charge to vehicle owners.

It is expected that it will take approximately 30 minutes to inspect and replace the brackets. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles with details of this recall campaign by SMS, email and/or mail to their last known address, email address and phone number. Owners are asked to keep their contact details up to date with Toyota Australia so future communications can be received.

Owners with additional questions are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. Which and how many vehicles are involved?
A1. There are a total of 156,838 vehicles involved in the Australian market that may be fitted with the genuine License Plate Bracket (LPB) requiring replacement. These vehicles will require inspection and, if necessary, replacement of the LPB and tray bracket. Details of the affected vehicles are set out below:

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market. (#) indicates additional check digit (alpha or numeric).

Q2. What is the condition?
A2. On certain Toyota HiLux vehicles equipped with a genuine LPB, due to insufficient stiffness of the LPB, there is a possibility that when the vehicle is being driven on rough or corrugated roads the LPB could be damaged as a result of the vibrations.

In this condition, the LPB may fracture, causing the Licence Plate lamp wiring to become damaged, resulting in loss of Licence Plate illumination. In the worst case, the Licence Plate may dislodge resulting in an increase to the risk of injury to other road users.

Q3. My vehicle is fitted with a non-genuine tray body, is it still affected?
A3. There is the possibility your non-genuine tray body builder may have used the genuine LPB. Toyota Australia recommends presenting your vehicle to a Toyota Dealer to have this confirmed. If there is no genuine LPB fitted, there is no further action required by Sydney City Toyota.

Q4. Are there any other Toyota vehicles included in this recall campaign?
A4. No other Toyota vehicles are covered by this recall campaign.

Q5. Are there any warnings that this condition exists?
A5. The vehicle owner may identify a rattle noise when driving on rough road surfaces.

Q6. What does the remedy involve?
A6. Sydney City Toyota will inspect and, if necessary, replace the LPB and tray bracket free of charge to the vehicle owner.

Q7. How long will the remedy take?
A7. It will take approximately 30 minutes. However, based on the Sydney City Toyota's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q8. Can I continue to drive my vehicle until repairs are completed?
A8. Yes, you can continue to operate your vehicle. However, we request owners to get in contact with Sydney City Toyota to arrange the inspection. Toyota Australia recommends taking care while driving on rough (corrugated) road surfaces until inspection and rectification has been completed, in case the license plate dislodges from the vehicle. In the meantime, if you have any questions, please contact Sydney City Toyota or the Toyota Guest Experience Centre on 1800 869 682 (Mon-Fri 9.00am-5.30pm AEST).

Q9. My vehicle is in the affected production range. What should I do?
A9. Please contact Sydney City Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q10. Where can I find my VIN?
A10. VIN location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q11. I'm reluctant to visit a Toyota Dealer due to COVID-19. How can you help?
A11. You can be assured that Sydney City Toyota are well-positioned to assist you in ways that prioritise your well-being and that of dealership staff. For your peace of mind, our Dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from government and health authorities. Sydney City Toyota will be able to assist in addressing your specific concern as well as any other questions you may have. 

Get in touch to find out more at Sydney City Toyota