Welcome to Our Guests
Welcome to our dealerships at Waterloo and Glebe. Our first priority is to you, our guest.
Sydney City Toyota takes your feedback very seriously. We regularly measure and monitor our customer satisfaction through internal surveys to ensure that your experience is the best and that it continues to exceed your expectations.
We would like to take this opportunity to introduce our Guest Contact Centre. Our Contact Centre team consists of friendly, customer focused employees who will be delighted to help you maintain the quality and longevity of your vehicle.
Please know that if you are not completely happy with any aspect of your dealings with Sydney City Toyota, we are here to resolve all matters. Please contact our guest service team on (02) 9565 6361. Our aim is to ensure that your experience with Sydney City Toyota is both memorable and a great experience.
We are proud to serve a broad clientele at Sydney City Toyota and would like to take this opportunity to share with you some of the feedback we have received:
5 star experience with Sydney City Toyota
Had a very tough month and rushed to get a car last week and fortunately the result was great. Alex was a very helpful, honest and patient sales representative, gave me advice and suggestions and tried to help me out. Great customer service. 5 star experience with Sydney City Toyota. The brand new Camry is a revolutionary generation with gorgeous design, and love how the car drives.
Recently purchased my Toyota Camry and it was a great experience.
Recently purchased my Toyota Camry from them and it was a great experience. The salesman Will was excellent, he explained clearly about the car and gave very valuable advise throughout the process and offered me a great price which was a bargain. Danial sorted out financing for me and it was simple, seemlesa and an easy process. I would definitely go there again for my next purchase and would highly recommend to others too.
Amazing service thanks to Jack and Luke they are very friendly and helpful much appreciated.
Sonny was great.
Sonny was great. Provided lots of information and wasn’t pushy at all. A quick and easy purchase.
I can say that he restored my trust in car salesmen
I bought a used Toyota Yaris from Sydney City toyota for my wife. Will was incredibly helpful from the time I sent an online enquiry to warmly welcome me at the dealership, helped me choose the car & made the transaction super easy. I can say that he restored my trust in car salesmen. He amazed me further when he gave me a loan car for my wife to drive around for 10 days while the car was fixed. Would recommend Will to anyone. Thanks for your help Will.
Thank you Sydney City Toyota
Thank you Sydney City Toyota and my best dealer Marissa
Great little second hand Corolla at the right price
Great little second hand Corolla at the right price. Very respectable trade-in. No high pressure sales from the rep Will McLean.
They were the best! I'll definitely be a return customer
I recently purchased a beautiful little Carolla at Sydney City Toyota, Waterloo - Luke was incredible! He was supportive, informative and honest every step of the way. He was super kind and friendly without being pushy at all. Tim was also amazing where organising the finance was concerned. Both of them worked efficiently and proactively to get things done ASAP! If you are in the market for a new or used car, I would highly recommend these blokes. They were the best! I'll definitely be a return customer
Thanks so much...
Thanks so much to Guy for helping me with the purchase of my corolla was extremely patient in answering all of my questions and helping me out with the best deal! I am very happy! Natalia
Love my RAV 4
Great service by Luke at Sydney City Toyota and love my RAV 4
Thanks Sydney City Toyota!
I got great support from Sydney City Toyota when buying a used Toyota. They gave me several options and were not pushy or arrogant as used cars dealers tend to be. I finally settled on one, which was a couple of years old and included 3 years warranty/175k on top of the standard one. The sales representative (Luke) was taking care of me through the process and did great communication. He even fixed the car full of balloons to become the perfect birthday present for my wife. She was very happy and we already went on a car trip for eastern. All works as expected. Thanks Sydney City Toyota!
Most efficient, and streamline!
Most efficient, and streamline!, very happy to recommend
Very grateful experience
Just bought a brand new 2018 Camry from the Toyota Waterloo and it was a very grateful experience. Really appreciated to Shirley, a very nice girl who gave me right suggestions when I looking to buy a new car. She was very professional and not very pushy, she did her to give me the best discount and values on the purchase. When I picked up the car a weeks later, she showed me all the new features. I will strongly recommend Shirley to my friends and anyone here is looking for the car at Sydney City Toyota.
Thank you Guy and Sydney City Toyota
Thank you Guy and Sydney City Toyota for helping me find the right car and for your outstanding customer service. I very much appreciate your patience in answering my questions and getting everything ready so promptly. Would definitely recommend.
I could not ask for a better experience...
First time buying a car from a dealer and I could not ask for a better experience than what I had . Camila helped me from very start , explained all the steps and everything I wanted to know about cars. Then Gemma , processed all my finance details and organised everything so quickly . Will finished off the process ending with lovely balloons . Sydney city Toyota Waterloo has the best costumer service and I highly recommend . Thanks everyone for making this experience so special.
I had a great experience with the people at Sydney City Toyota
I had a great experience with the people at Sydney city toyota, especially Les Yan. He looked after me and went above and beyond to prepare my car!! I defiantly reccommend paying Les a visit!!!
Sydney City Toyota - Waterloo Service
"My experience was exceeded once again by the quick and professional way the service and consultation was carried out on my vehicle, my service advisor was nothing less than top class my hat goes off to you Toyota for hiring nothing but the best and a huge thank you to the service advisor at Sydney City Toyota in Waterloo. Every time I bring my vehicle for its scheduled service my service advisor looks after me every time... You are the man, thank you again mate...."
- Nicholas from Carlton
"I have found the staff very accommodating on both occasions. From the person with whom I spoke to book the service, to the people who take care of my car. Everyone has been very polite and helpful. I was treated with great respect and my questions were addressed very quickly. On the most recent occasion, I used the courtesy bus to go into the city for the day. The bus driver was very friendly and punctual. He took us for a quick tour of the workshop during a delay with exiting the service centre. Just that little bit of extra attention goes a long way!"
- Patricia from Revesby
- Jennifer from Annandale
Service Advisor was very helpful and even helped to carry my shopping to the car (I had a small baby with me too) and the service was quicker than I'd expected. It was all a very easy exercise.
"I lost my car keys and was advised as to what to do immediately to avoid my car being stolen should my stolen car keys be found and used. I did not expect this advice about disarming the stolen key and still able to use my spare key. Wonderful job and I am very happy customer. Have been telling my husband and all my friends about how great Toyota service has been. Thank you."
- Elsie from Elizabeth Bay
"Servicing our two Toyota's through our dealership is always a extremely professional and friendly experience. There is no measuring the value of trusting a professional not only in Toyota's but professional in all avenues of the business."
- Graham from McMahons Point
"Everything that was told to me actually happened which is a first for me in getting a car serviced. I needed to pick up my car at 2pm so I could get my children my advisor organised this to a tee and informed me when it was ready. I was so impressed with the level of customer service and professionalism with all the service staff I came into contact with"
- Mack from Kensington
Sydney City Toyota - Glebe Service
"I want to express my gratitude to the service team and in particular Nico who unfailing in his help and support whilst my was out of action for two weeks.
He was able to source a parth that others coud not find after nearly 10 days of searching. This was of great benefit as it saved the need to source the part from Japan.
Please extend my best wishes to the team and once again thank you very much for your assistance."
"The team at Sydney City Toyota Glebe are great - I have nothing but praise."
- Piers from Pyrmont
"I bought my car at the dealership and have already recommended it to a friend who then went on to buy one. I have nothing but praise for your staff. They are unfailingly polite and efficient no matter which department you deal with. I would certainly buy another Toyota in the future. I was greeted at the door by a service engineer, offered a newspaper and a bottle of water. I was phoned to inform me my car would be ready by a certain time and when I went to collect it was again politely greeted and assisted to pay my bill. Extremely efficient service, no unnecessary charges. It was a painless experience and good value for money."
- Michelle from Balmain
"The Service Dept opened right on time (I was first in the queue to book in), the staff were very professional and polite, I could work in the comfort of the lounge in Service Reception, my car was ready at the time they promised, and my car was washed and vacuumed! I love it!"
- Joanne from Mortlake
"I take my car to Sydney City Toyota for service - even though I purchased it at another dealership. I feel that the level of service given by SCT is exceptional and far exceeds any other service department or mechanic that I have used over the years!"
- Suzanna from Ashfield
"When I ask a question I expect that person to know the answer and that's exactly what happens at Sydney city Toyota. Every staff member I have been in contact with have been extremely helpful and courteous"
- Jayson from St Clair
- Yanake from Matraville
It was a good experience after a lot of bad experiences by other car dealers. When scheduling my service the person dealing with my appointment was very polite and I had no problems on the day of the service.
"Your team are doing a brilliant job on tweaking the little things that matter. Today’s world is so busy and caught up in the busy life and you are all masters of customer service. Keep it up - and I DO recommend you regularly."
- Amber from Randwick
"Excellent. Flawless! Toyota has obviously listened to the customers as to what they would like to make the experience as pleasant as possible and they have done that. Everybody is on the same page working towards the same goal. Right through from the actual booking of the service through to the first person who greets you as you arrive. A truly professional organization that cares about their customers, and I know I'm not alone with these thoughts."
- Jeremy from Annandale
Sydney City Toyota - Waterloo Sales
I found all the staff at Sydney City Toyota very welcoming and friendly. Marissa Fernandez was informative and attentive and I felt absolutely no pressure to buy. I also feel that nothing was too much trouble and that my business was appreciated. I would recommend her and the team to anyone who was considering buying a Toyota.
- Leonie from Sydney
"He was more than helpful and went out of his way to make sure that I was satisfied with my new purchase. He personally showed me all the gadgets on the car, and how to use them. He was very pleasant, well dressed, and courteous. I chose Sydney City Toyota because they dealt with my purchase both professionally and personally with respect."
- Christine from Wyoming
"Overall excellent service and I hope that keeps up as I deal with Toyota in the near future."
- Candace from Paddington
- Timothy from Tamarama
Great cars. Very good salesperson I have purchased from before. I went back because of the great dealings last time. Do recommend to friends.
"Our sales person, Marissa, kept us in the loop with regular phone calls and all was ready to go as promised when I collected it."
- Happy Customer
"I love the show room. It is a lot cleaner and more prestige then any other dealership i went to. We spent a lot of time deciding who to go with and came to the conclusion to purchased my car from Sydney city Toyota because i had the best experience with them. I felt confident in buying from here as everyone was extremely helpful and informative. The complimentary coffee and biscuits was a pleasant bonus."
- Jaclyn from Wentworthville
Sydney City Toyota - Glebe Sales
"From my initial enquiry over the phone, to my time at the dealership, the organisation of finance, the post-sale up-sell of services (leather protect, polish etc) and the delivery of the vehicle i received a seamless and personalised service from all involved. You ticked all the boxes."
- Sameer from North Sydney
"Personable and friendly, maintained a good level of contact and involvement without being pushy or imposing."
- Fiona from Canterbury
"Her warmth and explanation of the vehicle on delivery exceeded that of any previous buying experience."
- Miguel from Darlinghurst
- Andrew from Sydney
Kept up to date on arrival and the process of pickup was all organised and we felt the same comfort as we did prior to buying. Sometimes once a sale is made the care factor decreases. This did not happen here.
"He communicated regularly with me about the status of my car, answered every questions I had very quickly and was honest about everything, keeping my expectations realistic. Since taking delivery of my new car I have mentioned to several friends and colleagues the excellent service I experienced from the Sydney City Toyota team and have actively recommended them for their next new or used vehicle purchase."
- Karen from Hammondville
"Great experience and would not hesitate in going back to Sydney City Toyota… going the extra mile in explaining features and benefits."
- Harry from Connells Point